From paper and spreadsheets to one source of truth: Lõuna-Eesti Carehome streamlines daily care with SilverWise

Lõuna-Eesti Carehome, led by Care Manager Agnes Heiskonen, serves elderly residents in South Estonia where reliable daily routines, clear communication, and consistent documentation are essential.

Before adopting SilverWise, their operations leaned on paper, Excel, wall boards, verbal handovers, and even a Facebook group. The result was a "telephone game" between shifts: by the end of the week, no one was fully sure what had been handed over or where to find it.

"Before using SilverWise, each resident's information was scattered across Excel sheets, folders, and paper documents. Everything was fragmented and difficult to manage. Now, all the information is in one place, easy to find, and our daily work runs much smoother."

The challenge

Fragmentation wasn't just inconvenient, it slowed down oversight and created blind spots. Agnes recalls that it could take an enormous amount of time simply to determine whether records were being managed at all.

Tracking care logs and documentation was "incredibly time-consuming," and communication issues between nurses, caregivers, and management were common across shifts. Information passed verbally would degrade over days; by Sunday, updates were often missing or unclear.

Why they chose SilverWise

SilverWise wasn't the first platform Lõuna-Eesti Carehome tested. What set it apart was speed and responsiveness.

"With other platforms, changes took forever. With SilverWise, new features appeared quickly, sometimes the very next day. They responded fast to our feedback, and the pace of development matched our needs perfectly."

That product velocity gave the team confidence that their real-world needs would be met and iterated on promptly.

Onboarding and adoption

The transition to SilverWise was smooth. While every person adapts at their own pace, there was little resistance because the direction of travel (going digital) felt inevitable.

Training proved light-touch: most features were intuitive, and once shown, staff picked them up quickly. In fact, time-to-value was immediate.

"Each department started using SilverWise almost immediately. We introduced it in the morning, and by the evening staff were already asking if they really didn't have to deal with paper anymore."

That moment signaled not only ease-of-use but relief: the team didn't want to go back.

How SilverWise is used day to day

SilverWise serves as the single source of truth for resident profiles, care plans, daily care logs, and shift reporting. Morning oversight is now structured: leaders can instantly see what's been reported and verify tasks like repositioning without running room to room.

Centralized announcements have replaced wall boards, verbal pass-alongs, and the old Facebook group, ensuring updates reach every shift consistently.

"SilverWise has brought clarity and structure to our daily work. In the morning, we instantly get an overview, we see what's been reported and whether residents' care plans have been followed. No more running around from room to room looking for updates. It also disciplines the staff in a good way, they know their actions are visible and care quality raises."

Impact and results

The most tangible change is the calm, reliable start to each day. With an instant overview, leaders spend less time hunting for information and more time guiding care.

Communication issues still surface occasionally, but they are detected and resolved much faster because everything flows through one place. Moving away from "coffee-stained papers" and scattered notes has reduced stress and mistakes while improving accountability.

What stood out to the team were the workflows that matter most to caregivers: logging, planning, and reporting without paper. The built-in announcements module has been equally valuable, replacing informal channels and ensuring everyone reads the same message.

For leadership, the ability to find any record in a few clicks supports better oversight and gives confidence that documentation is complete and traceable.

Why it worked

• Intuitive design made "show once" training viable for frontline staff.
• Rapid product iteration aligned with real care workflows and feedback.
• A single source of truth unified data and communication.
• Department-by-department rollout produced same-day wins and momentum.

The payoff

Consolidated information led to fewer errors and faster answers. Shift coordination became clearer and more consistent, reducing the "telephone game" effect.

Leadership gained transparent oversight, which encouraged better follow-through. Perhaps most tellingly, the team asked if paper was "really gone", a sign of lower stress and higher morale.

"No matter what someone asks, everything we need is in one place. There's no more digging through folders or scattered spreadsheets. It has saved us so much time and reduced stress across the board."

Recommendation

"Yes, I would absolutely recommend SilverWise to other care homes. It makes daily work so much easier. The start might feel a bit unfamiliar, but it quickly becomes second nature, everything you need is in one place."

If you'd like to see the same shift from fragmented tools to a single, reliable hub for care, book a short walkthrough of SilverWise.