SilverWise Privacy Policy

1. Introduction

This Privacy Policy outlines how Lever Design OÜ (“SilverWise”, “we”, “our”, or “us”), registry code 14922370, located at Katusepapi 4, Tallinn, Estonia, collects, uses, stores, and protects personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

SilverWise is a care home management platform used by professional care providers, municipalities, and private organizations. We are committed to ensuring the privacy and security of our users’ and clients’ personal data.

2. Scope of Policy

This policy applies to:

• Visitors to our website (https://silverwise.eu)
• Users of the SilverWise software platform
• Clients and their representatives
• Any data processed through our services

3. Data We Collect

We may collect and process the following categories of data:

From website visitors:

• IP address
• Browser type and version
• Pages visited and time spent
• Cookies and similar tracking data

From SilverWise users:

• Full name
• Email address
• Role and department
• Activity logs within the software

From client organizations:

• Organization name and registry information
• Contact persons and billing details

From end users and residents (as data processor):

• Personal identification data
• Health and care information
• Medication and evaluation logs

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity: To provide and support the SilverWise platform
• Legitimate interests: For security, product improvement, and communication
• Consent: For optional features like newsletters or demo requests
• Legal obligations: For accounting and compliance purposes

5. How We Use Your Data

We use personal data to:

• Operate and maintain the SilverWise platform
• Provide customer support
• Monitor system health and user satisfaction
• Improve functionality based on usage
• Process billing and account management
• Send important updates and alerts

6. Data Sharing and Transfers

We do not sell personal data. We only share personal data with:

• Trusted subprocessors who provide infrastructure or technical services (e.g. cloud hosting)
• Authorities or regulators, if required by law
• Partners with whom we have signed data processing agreements (DPAs)

All data is hosted in GDPR-compliant environments within the EU.

7. Data Retention

We retain personal data:

• As long as the user account or client relationship is active
• As required for legal and tax reasons (typically 7 years)
• Until manually deleted upon user or client request, subject to legal constraints

8. Data Subject Rights

You have the right to:

• Access your data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent (if applicable)
• Lodge a complaint with a supervisory authority

Please email info@silverwise.eu to exercise your rights.

9. Cookies

Our website uses cookies to enhance user experience, analyze usage, and support marketing. You can manage cookie preferences through your browser settings or via our cookie consent banner.

10. Security Measures

We apply strong technical and organizational measures to protect personal data:

• Encrypted data transmission (HTTPS)
• Access controls and role-based permissions
• Regular backups and software updates

11. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page with a revised effective date. We recommend reviewing it regularly.

12. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, contact:

Lever Design OÜ

Registry code: 14922370

Address: Katusepapi 4, Tallinn, Estonia

Email: info@silverwise.eu

This privacy policy complies with GDPR and reflects SilverWise’s commitment to responsible and transparent data handling.