No more overwrites or missing docs: Pärna Pansionaat standardizes daily care with SilverWise

At Pärna Pansionaat, Care Manager Thea Leimann oversees a team that needs reliable, fast access to resident information. Before SilverWise, that was a daily struggle.

Files were overwritten or vanished, documents lived in too many places, and staff had to chase paper, Excel sheets, and handwritten notes across different folders.

"Before using Silverwise, we constantly ran into problems with files being overwritten or disappearing completely. Documents were all over the place, and it was hard to manage everything. Now, everything is in one place, and the confusion is gone."

The challenge

Thea's team relied on a patchwork of paper care diaries, printed care plans, Excel files, and resident-specific folders, "one in this folder, another in that one."

The fragmentation made it hard to know whether information was up to date, and even harder to find it when needed. For frontline staff, this meant more time spent hunting for documents and less time on residents.

SilverWise also surfaced a need for clear, actionable workflows. For example, requirements like lift-assisted transfers had to be visible in the right place, at the right moment in the workflow, so staff didn't need to "retype" daily routines or navigate office-style complexity. Simplicity was key.

Why they chose SilverWise

Pärna Pansionaat evaluated other tools but found them geared toward office professionals rather than care teams. SilverWise won because it was designed for frontline use: easy to learn, simple to navigate, and comfortable even for staff with limited computer skills.

"We chose Silverwise because it's easy to use and user-friendly. We tested other software options as well, but they were more suitable for office professionals. Silverwise stood out with its simplicity, even staff with limited computer skills could use it comfortably."

Onboarding and adoption

Getting started was fast. The team grasped the essentials within minutes and didn't need extensive training. Thea reports that staff were confidently using the platform on day one, with many understanding what to do on their own thanks to the intuitive interface.

"Getting started was surprisingly easy, within a few minutes, we had already grasped the main functions. The system is intuitive and didn't require a long learning curve."

"The staff picked it up very quickly, already on the first day. The system is so intuitive that many understood what to do on their own."

How SilverWise is used day to day

Today, SilverWise is the single, organized hub for resident records, care plans, and care diaries. Rather than splitting information across paper and spreadsheets, everything is created, updated, and found in one place.

It reduces manual "retyping" of daily routines and clarifies operational requirements, so the team can focus on residents instead of documents.

What changed

The biggest shift is clarity. With one system, staff no longer worry about overwritten or missing files, and leaders don't lose time verifying whether records exist or where they're stored.

Thea notes that workflows are simpler, oversight is easier, and the overall stress of documentation has dropped.

Why it worked

• Built for care teams: simple, guided workflows instead of office-heavy tooling.
• Intuitive UX: "show once" learning curve, staff were productive on day one.
• One source of truth: paper, Excel, and scattered folders consolidated into a single system.

Favorite aspects

• Centralized resident files and plans that eliminate duplication and hunting.
• Intuitive daily flows that reduce unnecessary typing and errors.
• Confidence that what's in the system is the latest version, no more overwrites or lost files.

Recommendation

"I absolutely recommend Silverwise to all care homes, and I've already recommended it to others. It makes daily work so much easier and more efficient."

If you want to replace scattered files with a single, reliable hub for care, book a short walkthrough of SilverWise.