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Special care software built around the person.

Help special care and supported living teams turn personal knowledge into consistent daily support. Connect personal profiles, risk plans, activity goals and care diaries so each worker can build on what the team knows.

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Special care
Worker quick view
First warning signs

Offer a quiet space and time to respond.

Reviewed · Anna S.
Activity plan
Prepare a simple meal
Cook togetherTwice a week

Connect personal goals with everyday support

Good special care starts with understanding the person: their story, strengths, preferences and the support that works for them. SilverWise keeps that context alongside risk guidance, activity plans and daily observations. Teams can record how a person participates, review goals and keep changes to plans visible. Coordinators and support workers have a shared basis for discussing what is working and what needs to change.

  1. Build the personal picture

    Record life story, skills, preferences and close people in the personal profile. Keep risk-plan context and practical guidance alongside that understanding of the person.

  2. Put goals into daily practice

    Define activity areas, goals, actions and frequency. Record daily support and participation in the care diary so observations remain available beyond the worker's shift.

  3. Review and adjust together

    Use activity reviews, diary entries and risk-plan revision history when discussing progress. Update guidance deliberately and keep the team working from the reviewed plan.

Personal profile
Emma M.
01Life story

Enjoys gardening and growing herbs.

02Special skills

Chooses and prepares materials for activities.

03Close people

Sister visits on weekends.

01

Know the person behind the plan

Keep life stories, close people, strengths and support needs in a personal profile. Choose which profile fields your team uses.

  • Keep life story, strengths and close people in a structured personal profile.
  • Configure profile fields to suit the information your service needs.
  • Make personal context available beside plans and daily documentation.
Risk plan
Emma M.
Version history · 3Reviewed
Next review03.11.2026
Worker quick view
First warning signs

Offer a quiet space and time to respond.

Situation worsens

Follow the agreed support steps.

Immediate danger

Follow the individual safety plan.

02

Make the agreed response easy to find

Record warning signs and support steps in a versioned risk plan. A separately reviewed quick view gives workers the agreed guidance for changing situations.

  • Document triggers, early signs, prevention and agreed responses.
  • Keep review dates and a history of risk-plan revisions.
  • Review the worker quick view separately before using it as guidance.
Activity plan
Emma M.
01.08.2026 - 31.07.2027
Goals and activities
Area of lifeGoalActivityHow often
Daily livingPrepare a simple mealCook togetherTwice a week
Client participated
Quarterly review01.08.2026 - 31.10.2026

Prepared lunch together and set the table.

03

Turn personal goals into concrete activities

Link each area of life to a goal, an activity and a frequency. Record participation and quarterly reviews, and keep previous activity plans available.

  • Define the area, goal, activity and frequency for planned support.
  • Record participation and use quarterly activity-plan reviews.
  • Keep the person's goals visible when the team reviews support.
Care diary
CategoriesExport
Anna S.03.08.2026 · 10:15
Daily activities

Chose the herbs and watered them independently.

Activity plan.pdf
Maria K.02.08.2026 · 12:30
Daily activities

Prepared lunch together and set the table.

04

Keep daily observations connected

Write categorized diary entries with authors, dates and attachments. Filter by period or category and export the records your team needs.

  • Record dated diary entries with authors and categories.
  • Add attachments or use dictation when writing observations.
  • Export selected diary entries by period and category for review.

For your team

One shared workflow, different responsibilities

Support workers

Read personal context and agreed guidance, support planned activities and document participation and daily observations.

Service coordinators

Keep profiles and plans current, review activity goals and bring diary observations into conversations about the person's support.

Team leads

Manage special care settings and staff responsibilities, with access to records and editing tools determined by the assigned role.

Numbers that don't lie

75,000+
Hours used
Client care actions performed
People registered

Frequently asked questions

Who is SilverWise special care software designed for?

It supports teams providing person-centered special care and supported living services. The workspace brings personal profiles, risk plans, activity plans and care diaries together so support workers and coordinators can connect daily records with the person's needs and goals.

What can we include in a personal profile?

Profiles can capture the person's life story, skills, preferences and close people. Configurable profile fields help a service organize the context it needs. This gives workers a fuller starting point for support than a task list alone.

How are risk plans and worker guidance managed?

Risk plans record context, triggers, early signs, prevention and agreed responses, with review dates and revision history. The worker quick view is reviewed separately. Staff remain responsible for reviewing and approving guidance; the system does not replace professional assessment or automatically approve a risk plan.

Can we track activity goals and participation?

Yes. Activity plans organize support by area, goal, action and frequency. Teams can record participation and complete quarterly reviews. Diary observations add everyday context for discussing progress and deciding whether planned support needs to change.

Can care diaries be exported for a review?

Yes. Diary entries include dates, authors and categories, with support for attachments and dictation. Teams can select a period and categories when exporting entries. This helps prepare the relevant daily observations for a review without collecting them from separate notes.

Explore other care settings

Deliver more than one type of care? Explore the workflows for your other teams.

Care home

For residential care teams and managers

Home care

For mobile teams coordinating care visits

See person-centered support in practice

Explore a personal profile, risk plan, activity plan and care diary together. Tell us how your service works so we can focus the consultation on the support your team delivers.

Book a free consultation